Kieswetter Carstar is one of the largest facilities in Kitchenerregion and we are equipped with some of the most modern equipment. We are certifiedwith multiple OEMs. The successful candidate will join us in our focus toprovide outstanding customer service and quality.
Job Description
The primary responsibility of theCSRis toprovide an exceptional customer experience while leading production in theshop. The ideal candidate will have a strong background in customer service,sales, and automotive repair, with the ability to assess vehicle damageaccurately and provide estimates. This person plays a pivotal role in thesuccess of the of the Collision Centre.
Role and Requirements
- Provide Customer withaccurate and timely information, guiding them through the repair processand ensuring that they receive excellent customer service
- Ensure compliance withall insurance client requirements, processes and metrics
- Communicate all customerrequests and needs to appropriate team members
- Provides positive energywhen greeting customers in person and on the phone
- Understanding of allrequired Insurance programs and procedures
- Collaborate with thebody shop team to ensure timely and efficient repair processes
- Utilize mechanicalknowledge to evaluate repair needs and recommend appropriate services
- Participate in monthlyHealth & Safety and staff meeting (if required)
- Attend training,information sessions and workshops recommended by Store Manager
Requirements
- Previous experience in a dealership or automotive repairsetting preferred
- Ability to work collaboratively in a fast-pacedenvironment
- Experience in sales and interacting with customers
Job Type
Full-time, Permanent
- Competitive comp plan,benefits and pension
Schedule
- Monday to Friday
Diversity and Inclusion Commitment
At Kieswetter Mazda we uphold a culture of respect andinclusion, recognizing and valuing the diverse talents and perspectives of ourteam. We provide equal opportunities for growth and success in a supportive andinclusive work environment. Through our continuous commitment to improvementand passion for customer service, we strive to deliver exceptional experienceswhile embracing the diversity within our dealership
Collision Estimator/CSR in Kitchener employer: Budds` Group
At Intact Service Centre Oakville, we pride ourselves on being an excellent employer by fostering an inclusive and diverse work environment that values collaboration and teamwork. Our commitment to employee growth is evident through our health and wellness initiatives, community involvement activities, and exciting company events, all while offering competitive benefits and discounts. Join us in delivering high-quality service in a supportive atmosphere where your contributions truly matter.
