Program Lead – Asset & Vendor Management in Brampton

The Senior IT Asset Management Program Lead will design, develop, implement, govern, and continuously improve a mature ITAM program across the full asset lifecycle. This is a senior, governance-focused role — not a coordinator-level position. The successful candidate must be able to assess current-state gaps, develop future-state processes, strengthen governance, and drive measurable program maturity.

Program scope includes:

• ITAM Governance & Program Maturity
  • Design, develop, implement, and continuously improve ITAM governance frameworks.
  • Create and maintain policies, processes, procedures, standards, and operating controls.
  • Develop governance guardrails covering request intake, approval checkpoints, lifecycle ownership, procurement review, renewal oversight, unauthorized technology prevention, and compliance monitoring.
  • Identify ITAM process gaps and recommend improvements.
  • Operationalize ITAM best practices aligned with IAITAM principles.
• Hardware Asset Management
  • Lead and improve HAM processes across the full asset lifecycle.
  • Develop HAM strategies, policies, and standard operating procedures.
  • Support lifecycle activities: acquisition, deployment, inventory tracking, reservations, refresh planning, offboarding, RMA, disposal, and retirement.
  • Ensure hardware asset records are accurate, complete, and maintained.
  • Support physical asset audits and remediation of data gaps.
• Software Asset Management
  • Lead and improve SAM governance and operations.
  • Develop SAM strategies, policies, and standard operating procedures.
  • Support software lifecycle activities: license reconciliation, entitlement validation, harvesting, reclamation, redeployment, true-ups, retirement, and audit readiness.
  • Identify unused, underused, or unauthorized software and recommend spend reduction opportunities.
  • Ensure compliance with license agreements, product use rights, and vendor requirements.
• ServiceNow ITAM Operations
  • Support and improve ITAM operations within ServiceNow, including HAM, SAM, Hardware Asset Workspace, CMDB, Service Catalog, asset lifecycle workflows, requests, offboarding, automation, and reporting.
  • Improve asset visibility, workflow efficiency, and data accuracy.
  • Document and improve processes tied to ServiceNow ITAM workflows.
• Compliance, Controls & Audit Readiness
  • Develop and maintain ITAM compliance practices and controls.
  • Support audit readiness across hardware, software, contracts, warranties, and maintenance agreements.
  • Conduct or support internal audits covering physical assets, software licenses, contract compliance, inventory accuracy, and vendor records.
  • Monitor unauthorized software and unmanaged technology usage.
  • Identify and remediate asset, licensing, and compliance gaps.
• Procurement, Vendor & Contract Management
  • Support end-to-end procurement activities for IT assets, software, and services.
  • Assist with purchasing strategies and procurement documentation (sole-source docs, tenders, RFPs, RFQs, renewals).
  • Track and manage vendor contracts, maintenance agreements, subscription agreements, and renewals.
  • Establish and monitor vendor KPIs and SLAs; elevate performance issues as needed.
  • Partner with Procurement, Finance, Legal, IT, and business stakeholders to ensure compliance.
• Financial Management & Reporting
  • Develop and maintain financial management processes for ITAM.
  • Support reporting on budgeting, forecasting, capital management, TCAA, total cost of ownership, lifecycle costs, and cost optimization.
  • Compile, analyze, and present asset, financial, compliance, and vendor data to stakeholders.
• Stakeholder Engagement & Leadership
  • Act as senior subject matter expert across ITAM governance, HAM, SAM, procurement, compliance, and lifecycle operations.
  • Partner with cross-functional stakeholders including IT, Finance, Procurement, Legal, vendors, and senior leadership.
  • Facilitate discussions, present recommendations, and influence process improvements.
  • Provide guidance on ITAM best practices, governance expectations, and operational standards.

Required Qualifications

• Bachelor's degree in Information Systems Management, Supply Chain Management, Business Administration, or equivalent combination of education and experience.
• Senior-level experience designing, implementing, and improving IT Asset Management programs.
• Strong hands-on experience with Hardware Asset Management and Software Asset Management.
• Demonstrated experience developing and operationalizing ITAM governance frameworks, policies, procedures, and controls.
• Experience improving ITAM maturity in a complex or enterprise environment.
• Strong knowledge of the full ITAM lifecycle from acquisition through retirement.
• Experience with ITAM compliance, audit readiness, license reconciliation, entitlement validation, and contract compliance.
• Experience with ServiceNow ITAM (HAM, SAM, CMDB, asset lifecycle workflows, reporting).
• Strong knowledge of software licensing, product use rights, vendor audits, true-ups, harvesting, reclamation, and optimization.
• Experience with procurement, vendor management, RFPs, RFQs, tenders, sole-source documentation, renewals, SLAs, KPIs, and vendor performance tracking.
• Working knowledge of financial reporting, budgeting, forecasting, capital asset management, TCAA reporting, and total cost of ownership.
• Strong written communication skills — process documentation, governance materials, reports, and procurement documentation.
• Strong presentation, facilitation, and stakeholder management skills.

Preferred Certifications

• ITIL v4.
• Certified Hardware Asset Management Professional (CHAMP).
• Certified Software Asset Manager (CSAM).
• Certified IT Asset Manager (CITAM).
• SAM accreditation or equivalent ITAM/SAM certification.

Nice to Have

• Public sector, government, municipal, policing, or broader public sector ITAM experience.
• Experience with IBM Maximo EAM, Microsoft SCCM, Microsoft Endpoint Manager / Intune, or WorkspaceONE.
• Knowledge of CMDB, SACM, CSDM, and ITOM concepts.
• Experience supporting ITAM transformation, maturity assessments, governance remediation, or new ITAM control implementation.