Salary Range: $80,000.00 To $100,000.00 Annually
Job Title: Sales and Service Team Manager
Company: BrokerTeam Insurance Solutions Inc.
Location: Richmond Hill, Ontario
Job Description:
BrokerTeam Insurance Solutions Inc. is seeking a motivated and results-driven Sales and Service Team Manager to lead our Customer Sales & Service team, enhance customer service excellence, and drive business growth.
The ideal candidate will possess strong leadership skills, insurance industry knowledge, and the ability to develop a high-performing team while ensuring efficient daily operations and exceptional customer experiences.
Key Responsibilities:
- Lead, manage, and develop the customer sales & service team through ongoing coaching, training, and performance feedback to achieve service and business objectives.
- Oversee daily customer sales and service operations, ensuring efficient workflows, timely responses, and high-quality customer service.
- Develop and implement strategies to enhance client retention, renewal performance, customer satisfaction, and cross-selling opportunities.
- Establish clear team objectives, monitor key performance indicators (KPIs), and implement initiatives to improve productivity and overall performance.
- Manage escalated client concerns and facilitate the timely resolution of complex service issues.
- Collaborate with internal departments to streamline processes, optimize workflows, and improve operational efficiency.
- Ensure compliance with company policies, underwriting guidelines, and applicable insurance industry regulations.
- Analyze team performance, identify areas for improvement, and prepare regular reports.
Qualifications:
- Proven experience in insurance brokerage operations, customer service management, or team leadership.
- Strong knowledge of personal and/or commercial insurance products, policy servicing, and renewals.
- Demonstrated leadership, coaching, and team development abilities.
- Strong customer relationship management skills with a focus on retention and business growth.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage to performance metrics, and drive operational improvements.
- Proficiency in broker management systems and Microsoft Office applications.
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Sales & Service Team Manager in Richmond Hill employer: Brokerteam insurance Group
Brokerteam insurance Group offers a dynamic work environment that fosters professional growth and development. Employees benefit from strong leadership and a focus on customer service excellence, which enhances job satisfaction and team performance. The company emphasizes ongoing coaching and training to ensure a high-performing team.
Contact Details:
Brokerteam insurance Group Recruitment Team
