Support student wellness and accessibility services at Brock University through empathetic communication, triage, and calm verbal de-escalation. This student-facing role provides an initial point of contact.
Reporting to the Operations Supervisor, the Student Services Coordinator welcomes students, gathers information, assesses needs, and directs individuals to appropriate professionals. The role supports timely, student-centered responses within the Student Wellness and Accessibility Centre. Responsibilities also include documentation, confidential information handling, scheduling coordination, and administrative communication.
Key Responsibilities:
- Welcome, interact with, and direct students professionally
- Assess inquiries and refer students to appropriate professionals
- De-escalate emotional situations using empathetic listening
- Provide information about wellness and accessibility services
- Document student interactions and referrals accurately
Requirements:
- Social Services Worker Diploma
- Front-line customer service experience in a related field
- Knowledge of wellness and accessibility issues
- Strong computer, administrative, and document management skills
- Ability to handle crisis situations with student life personnel
Bring empathetic service, careful triage, and administrative accuracy to Brock University's student wellness and accessibility support.
Student Wellness Services Coordinator in St. Catharines employer: brocku
Brock University is an exceptional employer that prioritizes the professional growth of its educators while fostering a collaborative and inclusive work culture. As an Education Instructor, you will not only have the opportunity to shape the future of literacy education but also benefit from a supportive environment that values diversity and innovation. Located in the vibrant community of St. Catharines, Brock offers unique advantages such as access to beautiful natural surroundings and a commitment to community engagement, making it an ideal place for meaningful and rewarding employment.
