Support students through wellness and accessibility services at Brock University on campus, using empathetic communication and careful service coordination. Help each visitor reach timely, appropriate support.
As Student Services Coordinator, you will welcome students, assess needs, and direct inquiries within the Student Wellness and Accessibility Centre. The position combines front-line customer service, triage, documentation, and administrative coordination. You will also support students, staff, faculty, and community members with accurate information while protecting privacy.
Key Responsibilities:
- Welcome, assess, and direct students to appropriate professionals
- De-escalate emotional situations using verbal techniques
- Provide information about wellness and accessibility services
- Record student interactions and referrals to campus partners
- Coordinate schedules, appointments, meetings, and service procedures
Requirements:
- Social Services Worker Diploma
- Front-line customer service experience in a related field
- Knowledge of wellness, accessibility, and disability services
- Computer competency with office and web-based applications
- Empathetic listening and motivational interviewing skills
Bring student-centered service, crisis de-escalation, documentation, and coordination skills to Brock University's Student Wellness and Accessibility Centre.
Student Services Coordinator Brock University in St. Catharines employer: Brock University
Brock University is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for educators passionate about gender and inclusive pedagogy. With a focus on professional development and growth opportunities, faculty members are encouraged to engage in meaningful research and teaching practices that impact students' lives. Located in the vibrant community of Ontario, Brock offers a supportive environment where educators can thrive and contribute to shaping future generations.
