Harold Specialist - Rideau Centre in Ottawa

Summary

Full-time Harold Specialist in the Made-to-Measure department responsible for leading a designer brand, developing clientele and delivering exceptional luxury menswear service in-store at Rideau Centre. Role reports to the Store Leader and focuses on sales goal achievement, brand representation and staff development.

Responsibilities

• Lead a designer brand/department and achieve sales targets
• Deliver product knowledge training to Advisors and develop brand image
• Conduct personal sales and holistic selling to build repeat clientele
• Prepare for appointments by planning merchandise presentations and add-on opportunities
• Communicate with buying and visual teams to represent product inventory and brand spirit
• Participate in and coordinate Trunk Shows
• Inspire exceptional customer experiences both online and in-store through training
• Develop others and lead team building to achieve financial goals

Requirements

• Minimum of 2 years of retail sales experience, preferably luxury or leadership
• Experience in menswear departments including tailored clothing and made-to-measure preferred
• Passion for creating exceptional customer service and driving repeat business
• Willingness to participate in training and apply skills daily
• Interest in technology to support retail customer service
• Ability to work effectively as part of a team
• Previous made-to-measure experience is an asset