Summary
The Team Manager oversees staff, merchandise, and the client experience in a luxury retail environment. The role is responsible for achieving sales objectives, maintaining operational and merchandising standards, and developing a motivated, high-performing team.
Responsibilities
- Manage, coach, and develop Client Advisors through regular goal setting, reviews, and training.
- Recruit and onboard team members, support succession planning, and implement company policies and procedures.
- Lead the sales team in delivering exceptional client service and achieving sales goals and key performance indicators.
- Coordinate client relationship resources, oversee floor supervision, and develop events and incentives to grow the local client base.
Requirements
- At least 6 years of retail experience, preferably in a luxury setting, with a focus on operations, store management, or office administration.
- Computer literacy and ability to learn and use various software packages.
- Strong communication, customer service, coaching, and issue-resolution skills; client books are strongly preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
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Team Manager - Oakridge in Vancouver employer: Brobston Group
As a General Manager at our company, you will thrive in a dynamic and supportive work environment that prioritizes employee growth and development. We offer competitive benefits, a strong emphasis on teamwork, and opportunities for community engagement, all while ensuring you have the tools to deliver an exceptional customer experience. Join us in a location that fosters innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
