Summary
The Operations Associate supports daily store operations at Les Cours Mont-Royal, focusing on customer service, accurate POS transactions, omni-channel order fulfilment and general store maintenance. The role assists with e-commerce and BOPIS order picking, cash handling, inventory preparation and visual merchandising as required. This position provides flexible cross-functional support to ensure consistent standards and an excellent customer experience.
Responsibilities
- Process client transactions accurately through the POS and manage daily cash handling (open/close registers, deposits).
- Collect and maintain client contact information and support the service desk to resolve basic client inquiries and elevate when needed.
- Support omni services including picking e-commerce and IST orders and assist with BOPIS operations.
- Perform on-the-floor logistics (markdowns, re-ticketing, re-tagging) and assist with returns and restocking.
- Maintain store presentation and assist visual team with seasonal changes, displays and special events.
- Assist with seasonal inventory preparations and counts and support ad-hoc operational projects.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment and in a customer-facing role.
- Experience with shipping, receiving, merchandising, order fulfillment and inventory management in retail.
- Service desk or client-facing experience providing exceptional customer service is preferred.
- Strong service orientation, interest in retail technology, ability to multitask and work effectively in a team.
- Good communication skills and the ability to calmly manage and assist customers during busy periods.
Operations Associate - Les Cours Mont-Royal in Montréal employer: Brobston Group
As a General Manager at our company, you will thrive in a dynamic and supportive work environment that prioritizes employee growth and development. We offer competitive benefits, a strong emphasis on teamwork, and opportunities for community engagement, all while ensuring you have the tools to deliver an exceptional customer experience. Join us in a location that fosters innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
