Build trusted financial-services relationships as Broadridge's Bilingual Client Services Lead in Toronto, using French, English, and analytical problem-solving skills.
This hybrid leadership role connects Broadridge with large bank and brokerage clients in Toronto and Montreal. You will understand business needs, coordinate issue resolution, and support product adoption, implementations, and ongoing service improvement. At least five years of bilingual customer-facing experience is required.
Key Responsibilities:
- Serve as primary contact for large financial-services clients
- Conduct business reviews and align goals, strategies, and measures
- Coordinate inquiries, incidents, releases, and implementation changes
- Demonstrate tools and offerings to increase feature adoption
- Analyze product usage data and share actionable insights
Requirements:
- Five years of bilingual French and English customer-service experience
- Experience building trusted client relationships and business partnerships
- Financial-services technology and product experience
- Understanding of Canadian taxation and various tax slips
- Canadian Securities Course and Bachelor's degree or equivalent
Apply client relationship, bilingual communication, and analytical skills to support Broadridge clients, product adoption, and service improvement.
Bilingual Client Services Lead in Toronto employer: Broadridge Financial Solutions
At Broadridge, we pride ourselves on being an exceptional employer that champions a culture of empowerment, innovation, and inclusivity. Our commitment to flexible work arrangements, professional development opportunities, and a supportive environment ensures that our associates can thrive both personally and professionally. Located in a vibrant community, we offer a unique chance to contribute to meaningful projects while enjoying a balanced work-life experience.
Contact Details:
Broadridge Financial Solutions Recruitment Team
