Lead player health programming with BCLC as a Regional Team Leader, using GameSense expertise and people leadership across British Columbia. This permanent full time opportunity supports flexible hours and travel.
You will manage daily GameSense Program operations across regional GameSense Info Centres, phone, and live chat channels. The role leads GameSense Advisors, develops educational programming, facilitates Player Health and Game Break training, and guides safer gambling practices. You will support customers experiencing gambling harm while strengthening program quality and consistency.
Key Responsibilities:
- Manage GameSense Advisor services across centres and virtual channels
- Develop player focused safer gambling educational programs
- Facilitate Player Health and Game Break training
- Review interactions and enrollment information for quality assurance
- Lead collaborative relationships with gaming service providers
Requirements:
- Degree in social sciences, health sciences, education, communications, or business
- Four to six years' related progressive experience, including people leadership
- Experience managing educational programs, promotions, or events
- Strong communication, conflict resolution, and problem solving skills
- Ability to travel, work flexible hours, and obtain security clearance
Bring GameSense leadership, program evaluation, and customer relations expertise to BCLC's regional player health services.
Regional Player Health Program Leader in Ottawa employer: British Columbia Lottery Corporation
BCLC is an exceptional employer that prioritizes the well-being of its employees while driving meaningful social impact in British Columbia. With a flexible working model, robust wellness programs, and a commitment to community engagement, BCLC fosters an inclusive work culture where employees can thrive and contribute to a greater purpose. The opportunity for professional growth and the chance to be part of an industry leader in responsible gambling make this role particularly rewarding for those passionate about making a difference.
Contact Details:
British Columbia Lottery Corporation Recruitment Team
