At a Glance
- Tasks: Help customers solve problems and provide top-notch support via phone and email.
- Company: Join Brink's, a leader in customer service with a focus on teamwork.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Collaborative team culture with a focus on continuous improvement.
- Why this job: Make a difference by delivering exceptional service in a fast-paced environment.
- Qualifications: Fluent in English and French with 2+ years in customer service roles.
The predicted salary is between 36000 - 44000 $ per year.
About the Role
The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment.
If you thrive on helping others and collaborating with a team, we'd love to hear from you.
- Sunday-Thursday
- 15:00-23:00, with flexibility to provide overnight coverage as required
Key Responsibilities
- Respond to internal and external customer inquiries via phone and email
- Provide support related to Brink's products and services
- Troubleshoot technical issues impacting customers and crew members
- Collaborate with internal departments to ensure timely resolution of customer concerns
- Follow established processes to diagnose issues and identify appropriate solutions
- Generate and distribute operational reports throughout the day
- Support ad hoc projects and serve as a key contact for customer communications
- Deliver a professional, positive, and efficient customer experience
- Required Qualifications
We're looking for candidates who have
- A passion for delivering exceptional customer service
- Fluency in English and French (spoken and written)
• Minimum 2 years of experience in
- Call Centre environments
- Customer Service roles
- Help Desk or Technical Support positions
- Strong problem-solving and troubleshooting skills
- Ability to remain calm and effective under pressure
• Ability to manage multiple priorities and quickly adapt between
- Technical support inquiries
- Billing-related concerns
- Phone and email communications
- Excellent verbal and written communication skills
- Strong computer and technology skills
- A positive, collaborative, team-first mindset
- A continuous improvement approach with a willingness to suggest process enhancements
• Nice to Have Qualifications
- Experience working within the transportation/security industry
Bilingual Call Centre Agent in Ottawa employer: Brinks
Brink's is an exceptional employer that values the trust built over 150 years, offering a supportive work culture where every employee plays a vital role in delivering outstanding service. With competitive pay starting at $28.75 per hour and a generous hiring bonus of up to $5,000, we provide comprehensive training for new hires, ensuring they feel confident and prepared in their roles. Join us in a dynamic environment that prioritizes safety, teamwork, and personal growth, making it a rewarding place to build your career.
