At a Glance
- Tasks: Lead client projects in fintech, managing implementations and building strong relationships.
- Company: Join Brim Financial, a fast-growing fintech redefining credit cards and payments.
- Benefits: Competitive salary, health benefits, flexible time off, and a remote-first culture.
- Other info: Be part of an award-winning team recognized for innovation and growth.
- Why this job: Make a real impact in the fintech space while growing your career.
- Qualifications: 5-7+ years in project management with strong client relationship skills.
The predicted salary is between 120000 - 160000 $ per year.
Join our team for a fast-paced, rewarding career with opportunities to grow and advance. Brim Financial is a category-defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are a fast-growing company, recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winners.
The Director, Project Management & Client Coverage is the client-facing owner of implementation and ongoing delivery for our banking and fintech clients. You'll run point on complex, large-scale digital banking, card & payments platform rollouts, owning scope, timeline, risk, and cross-functional coordination. Once a client is live, you'll own the ongoing relationship: running the operating cadence, tracking portfolio health, and translating client needs into structured input for the roadmap.
Who You Are
- A trusted client-facing leader with 5-7+ years' experience across consulting & project management with a strong enterprise relationship management background.
- Skilled at engaging with senior stakeholders and managing complex, large-scale implementations.
What You’ll Do
- For new client implementations: Own day-to-day execution of complex, large-scale digital banking, card & payments platform implementations.
- Build and personally run the minimum-viable process required for multi-workstream implementation: status cadence, RAID log, decision log.
- Own all client-facing status communication, from weekly detail to executive summary, translating engineering and product progress into business terms.
- With our existing clients: Own coverage for several existing clients: build and grow relationships across a portfolio of banks and fintechs.
- Track portfolio health (KPIs, adoption, satisfaction, support/escalation trends) and turn it into a clear read-out for internal teams and clients.
- Lead post-incident or post-issue reviews with clients, translating technical root cause into a business-appropriate explanation and forward-looking action plan.
What You’ll Bring
- Proven ability to build and deepen client trust & relationships in a complex, multi-stakeholder environment.
- Strong track record of building operating rhythms with clear accountability in ambiguous, fast-moving environments.
- Exceptionally strong written & verbal communication skills, ability to communicate in a structured, succinct, executive-ready way.
- Strong analytical and critical thinking, with a data-driven decision-making approach.
- Experience managing credit card or lending portfolios at a bank, issuer, or fintech.
What We Offer
- Competitive compensation and equity.
- Comprehensive health plan and PTO.
- A remote-first culture that empowers you to do your best work from wherever you are.
- Flexible Time Off to recharge and return refreshed.
- Ongoing feedback, mentorship, and coaching for your growth and success.
Brim believes that delivering innovative and tailored financial services improves the quality of life for each one of us. If you are excited to join a team that is shaping the future of banking, we would love to meet you!
Director, Project Management & Client Coverage in Toronto employer: Brimfinancial
Brim Financial is an exceptional employer that champions a remote-first culture, allowing you to thrive in a flexible work environment while leading innovative strategies in the fintech space. With a strong focus on employee growth and collaboration, Brim offers unique opportunities to shape the rewards marketplace, ensuring that your contributions directly impact both customer satisfaction and company success. Join a team that values creativity, partnership development, and meaningful work, all while enjoying the benefits of a dynamic and supportive workplace.
