At a Glance
- Tasks: Lead complex digital banking and payments platform implementations while building strong client relationships.
- Company: Join Brim Financial, a fast-growing fintech recognized for innovation and excellence.
- Benefits: Competitive salary, equity, comprehensive health plan, and generous PTO.
- Other info: Opportunity to shape processes and standards in a fast-paced, execution-focused team.
- Why this job: Make a real impact in a dynamic environment with ownership over client success.
- Qualifications: 5-7+ years in consulting or project management with strong relationship management skills.
The predicted salary is between 120000 - 160000 $ per year.
Are you ready for new challenges and new opportunities? Join our team! Brim Financial is a category defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are a fast-growing company, recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winners.
The Director, Project Management & Client Coverage is the client-facing owner of implementation and ongoing delivery for our banking and fintech clients. You'll run point on complex, large-scale digital banking, card & payments platform rollouts, owning scope, timeline, risk, and cross-functional coordination. Once a client is live, you'll own the ongoing relationship: running the operating cadence, tracking portfolio health, and translating client needs into structured input for the roadmap.
You are a senior level, high-energy, individual contributor. This role is ideal for client-facing leaders who combine analytical rigor with relationship strength and want direct impact on client outcomes and portfolio growth.
Who You Are
A trusted client-facing leader with 5-7+ years' experience across consulting & project management with a strong enterprise relationship management background. Skilled at engaging with senior stakeholders and managing complex, large-scale implementations.
What You’ll Do
- For new client implementations: Own day-to-day execution of complex, large-scale digital banking, card & payments platform implementations.
- Managing scope, timeline, risk, and cross-functional coordination to deliver on time and produce a client experience strong enough to become a reference.
- Build and personally run the minimum-viable process required for multi-workstream implementation: status cadence, RAID log, decision log.
- Own all client-facing status communication, from weekly detail to executive summary, translating engineering and product progress into business terms.
- With our existing clients: Own coverage for several existing clients: build and grow relationships across a portfolio of banks and fintechs.
- Run the operating cadence for each account: QBRs, roadmap check-ins, prioritization sessions.
- Track portfolio health (KPIs, adoption, satisfaction, support/escalation trends) and turn it into a clear read-out for internal teams and clients.
- Lead post-incident or post-issue reviews with clients, translating technical root cause into a business-appropriate explanation and forward-looking action plan.
What You’ll Bring
- Proven ability to build and deepen client trust & relationships in a complex, multi-stakeholder environment.
- Strong track record of building operating rhythms with clear accountability in ambiguous, fast-moving environments.
- Exceptionally strong written & verbal communication skills, ability to communicate in a structured, succinct, executive ready way.
- Strong analytical and critical thinking, with a data-driven decision-making approach.
- Comfort working closely with Product and Engineering teams, with data, reporting, and portfolio analytics.
- Highly self-motivated, adaptable, and comfortable operating in a fast-paced, execution-focused environment.
- Experience managing credit card or lending portfolios at a bank, issuer, or fintech.
- Consulting background with financial services clients.
What We Offer
Competitive compensation and equity. Comprehensive health plan and PTO. A team that treats AI as a force multiplier, not a threat. Real ownership - you'll shape the processes and standards that drive how we deliver customer value.
Other Information
Compensation: CA $120,000-160,000+. Base salary range: For this role, candidates can expect a base salary range, described in the posting. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range, and pay increases for those who make a big impact in the role.
Director, Client Delivery & Program Management in Winnipeg employer: Brim
Brim Financial is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the fintech industry. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead transformative projects that enhance client success. Located in a vibrant tech hub, Brim offers a collaborative environment where your contributions are valued, making it an ideal place for professionals eager to drive change and excel in their careers.
