At a Glance
- Tasks: Lead complex digital banking and payments platform implementations while building strong client relationships.
- Company: Join Brim Financial, a fast-growing fintech redefining credit cards and payments.
- Benefits: Competitive salary, equity, comprehensive health plan, and generous PTO.
- Other info: Opportunity for exceptional candidates to exceed salary range based on impact.
- Why this job: Make a real impact in a dynamic environment with innovative technology and a collaborative team.
- Qualifications: 5-7+ years in project management and consulting, with strong relationship-building skills.
The predicted salary is between 120000 - 160000 $ per year.
Brim Financial is a category defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are a fast-growing company, backed by EDC Growth Equity, Epic Ventures, Vistara Growth, and Impression Ventures, and have been recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winners.
The Director, Project Management & Client Coverage is the client-facing owner of implementation and ongoing delivery for our banking and fintech clients. You'll run point on complex, large-scale digital banking, card & payments platform rollouts, owning scope, timeline, risk, and cross-functional coordination. Once a client is live, you'll own the ongoing relationship: running the operating cadence, tracking portfolio health, and translating client needs into structured input for the roadmap.
You are a senior level, high-energy, individual contributor. This role is ideal for client-facing leaders who combine analytical rigor with relationship strength and want direct impact on client outcomes and portfolio growth.
Who You Are
- A trusted client-facing leader with 5-7+ years' experience across consulting & project management with a strong enterprise relationship management background.
- Skilled at engaging with senior stakeholders and managing complex, large-scale implementations.
What You’ll Do
- For new client implementations: Own day-to-day execution of complex, large-scale digital banking, card & payments platform implementations. Managing scope, timeline, risk, and cross-functional coordination to deliver on time and produce a client experience strong enough to become a reference.
- Build and personally run the minimum-viable process required for multi-workstream implementation: status cadence, RAID log, decision log. A bias toward pragmatic, minimum-viable process over heavyweight frameworks is essential.
- Own all client-facing status communication, from weekly detail to executive summary, translating engineering and product progress into business terms.
- Keep ownership of every open item unambiguous, internally and with the client.
- With our existing clients: Own coverage for several existing clients: build and grow relationships across a portfolio of banks and fintechs.
- Run the operating cadence for each account: QBRs, roadmap check-ins, prioritization sessions.
- Track portfolio health (KPIs, adoption, satisfaction, support/escalation trends) and turn it into a clear read-out for internal teams and clients.
- Lead post-incident or post-issue reviews with clients, translating technical root cause into a business-appropriate explanation and forward-looking action plan.
What You’ll Bring
- Proven ability to build and deepen client trust & relationships in a complex, multi-stakeholder environment.
- Strong track record of building operating rhythms with clear accountability in ambiguous, fast-moving environments.
- Exceptionally strong written & verbal communication skills, ability to communicate in a structured, succinct, executive ready way.
- Comfortable working through day-to-day delivery blockers and communicating status and risk to executive and board-level audiences.
- Strong analytical and critical thinking, with a data-driven decision-making approach.
- Highly self-motivated, adaptable, and comfortable operating in a fast-paced, execution-focused environment.
- Experience managing credit card or lending portfolios at a bank, issuer, or fintech.
- Consulting background with financial services clients.
What We Offer
- Competitive compensation and equity.
- Comprehensive health plan and PTO.
- A team that treats AI as a force multiplier, not a threat.
- Real ownership - you'll shape the processes and standards that drive how we deliver customer value.
Other Information
- Compensation: CA $120,000-160,000+. Actual compensation is determined based on skills, experience, and role level.
- Vacancy status: Not a backfill.
Director, Project Management & Client Coverage employer: Brim
Brim Financial is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the fintech industry. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead transformative projects that enhance client success. Located in a vibrant tech hub, Brim offers a collaborative environment where your contributions are valued, making it an ideal place for professionals eager to drive change and excel in their careers.
