Payment operations and partner programs define this Vancouver-based role at Brex, combining hybrid work with scalable financial controls. As Partner Operations Program Manager, you will build operating programs for Brex’s external payment-partner ecosystem. You will establish governance, SLAs, KPIs, reporting, reconciliation, and escalation paths. The work connects Payment Partnerships, Operations, Product, Engineering, Finance, Legal, Compliance, and external partners to deliver reliable outcomes. Key Responsibilities:
Define partner-management processes, governance, documentation, and escalation paths Establish SLAs, KPIs, reporting cadences, and performance reviews Build visibility into performance, incidents, risks, and opportunities Own fee reconciliation, controls, invoices, and payment calculations Lead readiness for partners, products, workflows, and program changes Requirements:
Three-plus years in partner, payments, financial, or vendor operations Experience building operating programs and partner-performance structures Experience with fee, invoice, or financial reconciliation processes Analytical skills using spreadsheets, data tools, SQL, or similar English fluency and strong cross-functional stakeholder-management skills Build controlled payment-partner programs at Brex through governance, reconciliation, reporting, and scalable operational solutions.
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Payment Partner Operations Manager in Vancouver employer: Brex
Brex is an exceptional employer that fosters a dynamic and innovative work culture in our Vancouver office. With a strong emphasis on employee growth, we provide ample opportunities for mentorship and collaboration, allowing you to thrive in your career while working on impactful projects that leverage cutting-edge AI technologies. Our hybrid work model ensures flexibility, making it easier for you to balance professional and personal commitments while contributing to the success of our marketing and sales initiatives.
