At a Glance
- Tasks: Manage fraud operations and improve processes to protect customers and reduce losses.
- Company: Join Brex, a leading intelligent finance platform with a diverse and inclusive culture.
- Benefits: Competitive salary, hybrid work environment, and up to four weeks of remote work per year.
- Other info: Opportunity for career growth and to innovate with AI tools.
- Why this job: Work with top industry minds and make a real impact in fraud management.
- Qualifications: 3+ years in fraud or risk operations and strong analytical skills.
The predicted salary is between 76800 - 96000 $ per year.
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.
Operations at Brex is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success.
This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
As a Fraud Operations Associate, you will be working with some of the industry's brightest minds to manage the operations aspects of fraud. Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers and work towards improving the business's ability to scale and make risk-based and customer-focused decisions. In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies.
Responsibilities
- Own and work associate level queues that are assigned to the Fraud Operations team
- Develop and implement scalable operational processes for fraud management
- Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
- Achieve company-level goals around financial fraud losses
- Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
- Participate and help in streamlining fraud operational workflows around transaction review and account investigations
- Take ownership of Fraud Incident handling and conduct root cause analysis & close inefficiency gaps
- Own & ship projects that are on Fraud Ops roadmap with full autonomy
- Use AI tools to elevate & enhance queues and projects
- Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.
Requirements
- 3+ years of experience in a fraud, risk or related operations role
- 1+ year of experience leading projects or workstreams end to end
- Demonstrated ability to use data to investigate issues, spot trends, and support decisions
- Strong verbal and written communication skills, including with cross-functional partners
- Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
- Ability to collaborate and work with a team on projects and process improvements.
Bonus points
- Familiarity with SQL or other data query tools
- People management or team lead experience
- Experience using AI tools to improve operational workflows
- Experience in fintech, payments, or banking industries
The expected salary range for this role is $76,800-$96,000 CAD. However, the starting base pay will depend on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Fraud Operations Associate in Vancouver employer: Brex
Brex is an exceptional employer that fosters a dynamic and innovative work culture in our Vancouver office. With a strong emphasis on employee growth, we provide ample opportunities for mentorship and collaboration, allowing you to thrive in your career while working on impactful projects that leverage cutting-edge AI technologies. Our hybrid work model ensures flexibility, making it easier for you to balance professional and personal commitments while contributing to the success of our marketing and sales initiatives.
