Service Manager – Val d'Or in Val-d'Or

Brandt Tractor Ltd. is currently seeking a Service Manager for our Val d'Or location. The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is also responsible for managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident technicians.

WHAT YOU WILL BE RESPONSIBLE FOR

• Manage service workflow to ensure work is planned, scheduled, and completed on time and within quoted costs.
• Build and maintain strong relationships with customers and internal teams to support effective service delivery.
• Ensure quality service execution in the shop, field, and resident locations in line with company standards.
• Prepare accurate quotes, oversee work orders, and ensure timely job closure and billing.
• Work directly with customers to diagnose issues, resolve complaints, and support equipment uptime.
• Coordinate with parts and sales to ensure parts availability and minimize service downtime.
• Ensure compliance with safety, quality, warranty, and reporting standards.
• Maintain clean, safe facilities and equipment to Brandt standards.
• Collaborate with corporate product support teams to improve service effectiveness and profitability.
• Develop and manage the annual service department budget.
• Monitor monthly performance metrics including revenue, margins, expenses, productivity, and KPIs.
• Manage warranty claims, PIPs, and credits to maximize recovery.
• Monitor and close Work in Progress (WIP) to ensure accurate financial reporting.
• Ensure timely, accurate documentation of all service-related financial activity.
• Utilize vendor systems to manage customer, service, and financial data.
• Lead service personnel in accordance with company policies and procedures.
• Ensure all work is performed safely and in compliance with occupational health and safety standards.
• Recruit, train, and retain qualified service employees in collaboration with Branch Management and HR.
• Ensure technicians maintain required training and manufacturer certifications.
• Conduct performance reviews and support employee development and accountability.
• Lead performance management initiatives to support team and departmental success.
• Other duties as assigned.

WHAT WE LOOK FOR

• 5-7 years' progressive combined experience in service, management, and business.
• Knowledge and skill in the operation of a heavy equipment dealership.
• Ability to organize work, set priorities, and achieve work-related objectives and goals.
• Ability to lead teams effectively.
• Ability to travel to customer worksites, and as required, operate and work on or around heavy equipment.
• Strong customer service orientation, exercising sound judgement when dealing with customers.
• Ability to communicate effectively and professionally with customers, employees, and branch personnel at all levels.
• Possess confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently.
• Self-motivated to learn and stay current in the industry.
• Proficient in the use of work-related desktop applications.
• Journeyperson Heavy Equipment Technician Certification considered an asset.
• Governmental "Blue Seal" certification in Service Management or other management training considered an asset.

WHAT WE OFFER

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.