At a Glance
- Tasks: Manage service workflow and oversee the service department's daily operations.
- Company: Join Brandt, a family-run company with a strong commitment to customer service.
- Benefits: Competitive wages, comprehensive benefits, and continuous learning opportunities.
- Other info: Opportunities for advancement and a supportive work environment.
- Why this job: Be part of a growing company that values teamwork and initiative.
- Qualifications: 5-7 years in service management and a solid understanding of heavy-duty equipment.
The predicted salary is between 63000 - 77000 $ per year.
Brandt is currently seeking a Service Manager for our Estevan Peterbilt location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day activity of foremen, leadhands, service writers, and shop, field, and resident mechanics.
What You Will Be Responsible For:
- Managing service workflow
- Enforcing standards, policies, and reporting practices are followed to established standards
- Development and management of the Service Department budget to meet financial and operational goals
- Preparing quotes for customer work orders; opening & closing work orders
- Inspect/operate customer equipment as part of resolving concerns/diagnostics
- Monitor service revenue and expenses monthly
- Ensure work is performed according to established safety and industry standards
- Reviewing employee performance against goals on an ongoing basis
What We Look For:
- Demonstrates a strong commitment to occupational health and safety
- 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson truck and transportation mechanic, combined with 3 years’ management/supervisory experience in the truck and transportation equipment industry)
- Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
- Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
- Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
- Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
- Must be able to travel to customer worksites, and as required, operate and work on or around heavy equipment
- Must be proficient in using work-related desktop applications and web-based productivity applications
- Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
- A recent driver's abstract will be required
What We Offer:
- Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
- Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.
Service Manager employer: Brandt
Brandt is an exceptional employer that fosters a dynamic work culture focused on collaboration and innovation, particularly in the exciting field of refuse and municipal truck sales. With a commitment to employee growth, Brandt offers extensive training and development opportunities, ensuring that you can thrive in your role while making a meaningful impact across Canada. Located in the vibrant regions of Ontario and Saskatchewan, employees enjoy a supportive environment that values their contributions and encourages professional advancement.
