At a Glance
- Tasks: Manage service workflow and lead a team in delivering top-notch support services.
- Company: Join Brandt, a family-run company with a strong commitment to customer service.
- Benefits: Enjoy competitive wages, comprehensive benefits, and continuous learning opportunities.
- Other info: Opportunities for growth in a dynamic environment that values teamwork.
- Why this job: Make a real impact in the heavy-duty equipment industry while advancing your career.
- Qualifications: 5-7 years in service management and a strong customer service orientation required.
The predicted salary is between 63000 - 77000 $ per year.
Brandt is currently seeking a Service Manager for our Windsor Peterbilt location. The Service Manager will be responsible for managing the sales and delivery of after-market support services (component diagnostics, repair, and replacement) for the truck and trailer business. This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.
What You Will Be Responsible For:
- Managing service workflow
- Enforcing standards, policies, and reporting practices are followed to established standards
- Development and management of the Service Department budget to meet financial and operational goals
- Preparing quotes for customer work orders; opening & closing work orders
- Inspect/operate customer equipment as part of resolving concerns/diagnostics
- Monitor service revenue and expenses monthly
- Ensure work is performed according to established safety and industry standards
- Reviewing employee performance against goals on an ongoing basis
What We Look For:
- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
- Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
- Must be able to travel to customer worksites, and as required, operate and work on or around heavy equipment
- Must be proficient in using work-related desktop applications and web-based productivity applications
- Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
- A recent driver's abstract will be required
- Demonstrates a strong commitment to occupational health and safety
- 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry)
- Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
- Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
- Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
What We Offer:
- Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
- Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that!
Service Manager in Lakeshore employer: Brandt
Brandt is an exceptional employer that fosters a dynamic work culture focused on collaboration and innovation, particularly in the exciting field of refuse and municipal truck sales. With a commitment to employee growth, Brandt offers extensive training and development opportunities, ensuring that you can thrive in your role while making a meaningful impact across Canada. Located in the vibrant regions of Ontario and Saskatchewan, employees enjoy a supportive environment that values their contributions and encourages professional advancement.
