At a Glance
- Tasks: Lead service operations to boost sales and improve efficiency in a dynamic environment.
- Company: Join Brandt, a family-run company with a strong commitment to customer success.
- Benefits: Enjoy competitive pay, comprehensive benefits, and continuous learning opportunities.
- Other info: Great career advancement potential in a supportive and collaborative workplace.
- Why this job: Make a real impact by optimizing service operations and enhancing customer satisfaction.
- Qualifications: 6-10 years of experience in service management and strong leadership skills required.
The predicted salary is between 63000 - 77000 $ per year.
Full-Time Locations: 60 Symonds Road Bedford, NS B4B1H3, CAN
Who We Are: Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers.
What You Will Be Responsible For:
- Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
- Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas: Billing accuracy and timeliness, Work in Progress (WIP) management, Warranty reimbursement.
- Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.
- Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
- Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
- Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
- Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
- Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.
- Other duties as assigned.
What We Look For:
- 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
- Clear understanding of how to audit in compliance with company policies and procedures.
- Ability to develop business plans with a focus on providing superior customer service.
- Ability to lead branch service managers in the benefits of following a structured business plan.
- Proficient in Microsoft Office applications.
- Relevant post-secondary education considered an asset.
What We Offer:
- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Advancement opportunities within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
- Retirement planning: Pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.
Field Service Operations Manager employer: Brandt
Brandt is an exceptional employer that fosters a dynamic work culture focused on collaboration and innovation, particularly in the exciting field of refuse and municipal truck sales. With a commitment to employee growth, Brandt offers extensive training and development opportunities, ensuring that you can thrive in your role while making a meaningful impact across Canada. Located in the vibrant regions of Ontario and Saskatchewan, employees enjoy a supportive environment that values their contributions and encourages professional advancement.
