Lead Partsperson in Terrace

This position is responsible for supporting the Parts Manager in the daily operation of the Parts Department by coordinating workflow, maintaining inventory accuracy, and ensuring exceptional customer service. The Parts Leadhand provides day-to-day guidance to Parts personnel, helps maintain efficient shipping, receiving, and warehousing operations, and supports inventory control while ensuring departmental standards, policies, and procedures are consistently followed.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

What You Will Be Responsible For:

• Coordinate daily shipping, receiving, warehousing, and inventory activities to ensure accurate and efficient parts operations.
• Ensure incoming parts are received, stored, and organized according to company standards.
• Maintain a clean, organized, and secure warehouse, yard, and storage areas while ensuring equipment remains in safe working condition.
• Investigate and resolve inventory discrepancies, receiving issues, and problem orders in a timely manner.
• Support the parts return process and assist with annual physical inventory counts to maintain inventory accuracy.
• Assist internal and external customers by providing timely and accurate parts support and resolving customer inquiries professionally.
• Work closely with the Service and Sales Departments to ensure parts are available and delivered to meet operational requirements.
• Provide day-to-day guidance, coaching, and training to Parts personnel while promoting safe and efficient work practices.
• Support the Parts Manager by monitoring compliance with departmental policies, procedures, and reporting requirements.
• Assist with workflow coordination and continuous improvement initiatives that enhance departmental performance.
• Perform other duties as assigned.

What We Look For:

• Minimum 3–5 years of experience in Parts operations, preferably within the heavy equipment, agriculture, construction, or trucking industry.
• Strong knowledge of parts inventory control, shipping, receiving, and warehouse operations.
• Demonstrated ability to organize work, prioritize tasks, and support a fast-paced environment.
• Strong customer service, communication, and interpersonal skills.
• Proven leadership, coaching, and problem-solving abilities.
• Proficiency with Microsoft Office and ERP or dealership management systems.
• Valid forklift certification or the ability to obtain certification is considered an asset.
• Valid driver's licence.

What We Offer:

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.