At a Glance
- Tasks: Diagnose and repair equipment in the field while providing top-notch customer service.
- Company: Join Brandt, a family-run company with a strong commitment to its customers.
- Benefits: Competitive pay, health benefits, continuous learning, and retirement savings programs.
- Other info: Opportunities for growth and mentorship in a supportive work environment.
- Why this job: Make a real impact by solving complex problems and helping customers succeed.
- Qualifications: Trade qualification and 3 years of relevant experience in mechanical systems.
The predicted salary is between 52200 - 63800 $ per year.
The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field environment, which could include customer shops. They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner.
What You Will Be Responsible For
- Financial Performance: Operate within budgets and approvals established by the Service Manager. Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.
- Diagnostic and Repair Services: Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime. Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance. Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards. Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life. Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.
- Work Systems and Procedures: Maintain current product knowledge specific to equipment and industry standards relevant to the branch location. Maintain a clean, neat, and orderly work area to ensure efficiency and safety. Follow all safety rules and Occupational Health & Safety (OH&S) standards. Ensure compliance with proper procedures for hazardous waste disposal. Work within guidelines set by managers to ensure consistent and quality service delivery. Perform all service tasks assigned by the Service Manager or Service Department Foreman. Participate in required training programs, including industry-specific technology training. Maintain and care for departmental tools, equipment, and vehicles. Mentor and oversee apprentices to support their professional growth. Other duties as assigned.
What We Look For
- Trade qualification (Heavy Equipment, Agriculture, Truck/Transport).
- 3 years' relevant experience.
- Knowledge of mechanical, electrical, and hydraulic systems.
- Possess computer and technical aptitude and knowledge for diagnostics and calibration work.
- Possess diagnostic skills to understand mechanical and technical equipment repair needs.
- Possess strong time management skills to perform under pressure.
- Possess strong communication skills, both written and oral.
- Possess a commitment to high quality customer service.
What We Offer
- Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.
- Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It's as simple as that.
Service Technician in Regina employer: Brandt Tractor Ltd
Brandt is an exceptional employer that prioritizes employee growth and development, offering continuous learning opportunities and a supportive work culture. With competitive compensation and comprehensive benefits, including health coverage and retirement savings programs, Brandt ensures that employees feel valued and secure in their roles. Located across Canada and beyond, the company fosters a sense of community and teamwork, making it an ideal place for those seeking meaningful and rewarding employment as a Field Foreman.
