Service Technician in Laval

Brandt is currently seeking a Field Service Technician for our Laval location. The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field environment, which could include customer shops. They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner.

What You Will Be Responsible For

• Financial Performance
  • Operate within budgets and approvals established by the Service Manager.
  • Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.
  • Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.
• Diagnostic and Repair Services
  • Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.
  • Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.
  • Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.
  • Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.
  • Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.
• Work Systems and Procedures
  • Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.
  • Maintain a clean, neat, and orderly work area to ensure efficiency and safety.
  • Follow all safety rules and Occupational Health & Safety (OH&S) standards.
  • Ensure compliance with proper procedures for hazardous waste disposal.
  • Work within guidelines set by managers to ensure consistent and quality service delivery.
  • Perform all service tasks assigned by the Service Manager or Service Department Foreman.
  • Participate in required training programs, including industry-specific technology training.
  • Maintain and care for departmental tools, equipment, and vehicles.
  • Mentor and oversee apprentices to support their professional growth.
• Other duties as assigned.

What We Look For

• Must have the ability to communicate and work effectively with customers, the service team, and branch personnel.
• Must be able to meet physical demands (heavy lifting up to 50 lb, climbing, overhead lifting/postures, prolonged standing, sensory processing, fine motor control).
• Previous mechanical experience in a heavy equipment environment is preferred.
• Certified Journeyperson in the Heavy Duty Equipment technician trade or equivalent designated trade preferred.
• Must be committed to customer service and service excellence.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.