At a Glance
- Tasks: Assist the service manager with reports and customer inquiries in a fast-paced environment.
- Company: Join Brandt, a leader in machinery manufacturing with a supportive team culture.
- Benefits: Full-time position with competitive pay and opportunities for growth.
- Other info: Great chance to learn and develop your career in the machinery industry.
- Why this job: Be part of a dynamic team and help keep operations running smoothly.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 42750 - 52250 $ per year.
Brandt is currently seeking a Service Writer for our Nisku, AB location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
Duties & Responsibilities:
- Fields internal and external customer inquiries to the Service Department.
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the customer work orders.
- Maintains accessories and supplies and prepares replacement orders.
- May prepare Service Technician efficiency reports.
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
Job Criteria:
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Machinery Manufacturing
Service Writer – Nisku employer: Brandt Group of Companies
Brandt is an exceptional employer that prioritizes employee growth and development within the vibrant agriculture sector of Southern Alberta. With a strong focus on fostering a high-performing team, Brandt offers competitive benefits, a collaborative work culture, and ample opportunities for professional advancement, making it an ideal place for those seeking meaningful and rewarding careers in agriculture management.
