Support agricultural machine diagnostics from Brandt's Regina Customer Support Center using CCMS, Machine Dashboard, and Expert Alert information. Help reduce downtime through technical problem resolution.
As a Technical Machine Specialist, you establish a knowledge center within Brandt's dealer organization. You work with Service Managers, Service Advisors, Technicians, and John Deere factory support. The position strengthens diagnostic abilities, shares best practices, and supports emerging product quality concerns. You also maintain current technical knowledge and a technical solution database.
Key Responsibilities:
- Manage technical assistance requests through CCMS software
- Document necessary information before submitting cases to John Deere
- Coordinate CCMS cases between Technicians and factory support
- Investigate machine problems using available technical information
- Identify training needs with Service Managers and Advisors
Requirements:
- Technical knowledge of agricultural machine systems
- Experience using CCMS software and technical information sources
- Ability to analyze machine problems and support resolution
- Ability to communicate with servicing locations and John Deere
- Ability to maintain technical solution databases
Apply technical machine knowledge, case coordination, and diagnostic support to strengthen agricultural service outcomes at Brandt in Regina.
Agricultural Technical Support Specialist in Regina employer: Brandt Group of Companies
Brandt is an exceptional employer that prioritizes employee growth and development within the vibrant agriculture sector of Southern Alberta. With a strong focus on fostering a high-performing team, Brandt offers competitive benefits, a collaborative work culture, and ample opportunities for professional advancement, making it an ideal place for those seeking meaningful and rewarding careers in agriculture management.
