Drive excellence in customer support as a Default Management Supervisor with Manulife Bank. Lead a dedicated team to manage financial hardships while enhancing operational effectiveness and risk management.
This leadership role focuses on developing a high-performing team responsible for mortgage and lending delinquency management. You will ensure compliance with regulatory standards while fostering a customer-focused culture. Collaborate with various business partners to resolve complex customer issues and optimize service quality.
Key Responsibilities:
- Lead and develop a high-performing team
- Foster an accountable and inclusive team culture
- Drive exceptional customer experiences and operational performance
- Identify process improvement opportunities for better service
- Manage escalated customer cases and delinquency strategies
Requirements:
- 3+ years in default management or banking operations
- Experience in leading and coaching teams
- Strong understanding of residential mortgage products
- Knowledge of compliance and regulatory requirements
- Bilingual in French and English is a plus
Embrace the chance to inspire change and operational excellence as a Default Management Supervisor at Manulife.
Default Management Supervisor at Manulife in Kitchener employer: Brand Momentum
At Brand Momentum, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Edmonton, our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional advancement while promoting a healthy work-life balance. Join us to be part of a dynamic team that is dedicated to driving sales performance and customer engagement in a supportive environment focused on smoke-free products.
