BrainRidge Consulting is seeking a talented Business Systems Analyst (BSA) with contact center expertise to join our FinTech-focused technology consulting team. You will bridge business goals with technology, turning complex routing, IVR, and omnichannel requirements into detailed specs.
You will collaborate with contact center operations, stakeholders, architects, developers and delivery teams to ensure successful end-to-end implementations, cloud migrations and CRM integrations.
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Senior Contact Center BSA: IVR, Routing & CX Expert in Toronto employer: BrainRidge Consulting
At BrainRidge Consulting, we pride ourselves on being an exceptional employer that combines the agility of a startup with the expertise of an established enterprise. Our collaborative work culture fosters innovation and creativity, providing AI Architects with ample opportunities for professional growth and development. Located in a vibrant tech hub, we offer competitive benefits and a dynamic environment where your contributions directly impact the future of FinTech technology solutions.
