At a Glance
- Tasks: Lead onboarding and support for Dutch and Belgian clients, ensuring they thrive with our AI platform.
- Company: Join Brainial, a forward-thinking company revolutionizing tender processes with AI.
- Benefits: Enjoy hybrid work, competitive salary, gym access, and a focus on mental well-being.
- Other info: Embrace a culture of transparency and continuous improvement in a supportive environment.
- Why this job: Make a real impact by helping clients succeed while working in a dynamic, international team.
- Qualifications: Experience in customer success or account management; fluent in Dutch and English.
The predicted salary is between 103950 - 127050 $ per year.
Customer Success Manager Benelux, Utrecht (hybrid)
We're growing the Customer Success team at Brainial and are looking for a Customer Success Manager to look after our Dutch and Belgian clients.
Are you curious, ambitious, and pragmatic?
Read on.
About Brainial
Brainial helps companies win more tenders with AI.
Our platform speeds up the whole bid process, from discovering and qualifying tenders to analysing documents, flagging risks and writing strong proposals.
Clients in construction, IT, facility services, engineering, manufacturing and staffing use Brainial to save time, lower costs and avoid missing crucial details.
We're based in Utrecht, and we build explainable AI that solves real problems for real customers.
The role
As our CSM for the Benelux, you're responsible for your own client portfolio from their first login onward.
You make sure they get up and running quickly, get real value from the platform, and grow with us.
You'll be part of an enthusiastic, diverse team led by a CSM manager.
You'll work in Dutch and English with our clients and international team.
You will also collaborate closely with Sales, Support, and Product to align efforts, share customer insights, and track key metrics (such as adoption, NPS, and expansion success) to report regularly to leadership.
What You'll Do
- Onboarding
- Lead structured onboarding programs for new clients, covering setup, integrations and initial training.
- Learn each client's tendering process and tailor their onboarding to their goals.
- Help clients upload their data, configure workflows, and set up alerts and reporting dashboards.
- Run training sessions (1:1 or group) that give users a thorough understanding of the platform.
- Gather feedback during onboarding and share insights with our product and development teams.
- Your Portfolio
- Monitor customer health and engagement to ensure clients continue to derive strong value from the platform.
- Hold regular check-ins and reviews to discuss progress, resolve issues, and keep the platform aligned with each client's evolving needs.
- Spot opportunities to expand usage or introduce features that bring clients more value.
- Build action plans for at-risk accounts and secure renewals, with zero churn as the goal.
- Turn happy customers into champions through case studies, reviews and referrals.
What You Bring
- Relevant experience in customer success, account management or onboarding (or a strong motivation and aptitude as a talented junior), ideally in B2B Saa S
- Fluent Dutch and English, both spoken and written
- Confidence running trainings, demos and client meetings, including with senior stakeholders
- A data-driven mindset and experience with CRM tools (Hub Spot or similar)
- Strong organisational skills and the ability to work independently as well as in a team
- Affinity with tendering, public procurement or bid management is a big plus
- Interest in AI and Saa S
- You value ownership, curiosity and straight talk
- Why you'll love working here
- Hybrid working: the team works at least 2 days a week at our Utrecht office
- An international team of experts who celebrate wins and share laughs
- The latest hardware and tools
- NS Business Card for easy travel
- A competitive salary €4,500 – €6000 gross per month (depending on experience level)
- Access to our corporate gym and fitness program
- Mental Health & Well-being program
- Bike lease scheme
Our values: Can-do mentality. Transparency. Raise our standards.
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Customer Success Manager – Utrecht employer: Brainial
At Brainial, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our hybrid working model allows you to balance your professional and personal life while collaborating with an international team of experts in Utrecht. With a strong focus on employee growth, competitive salaries, and unique benefits like a corporate gym and mental health programs, we empower our Customer Success Managers to thrive and make a meaningful impact for our clients in the Benelux region.
