Join Brainial's Customer Success team as a Manager focusing on Dutch and Belgian clients. Deliver exceptional onboarding and support while leveraging your skills in customer engagement and relationship management.
As a Customer Success Manager at Brainial, you'll take charge of a portfolio of clients from their first interaction. Your focus will be to ensure a smooth onboarding as well as ongoing engagement and satisfaction, ultimately helping clients maximize the value of our AI-driven platform. Collaborate with Sales, Support, and Product teams to align strategies and share insights.
Key Responsibilities:
- Lead structured onboarding sessions for new clients
- Tailor training to fit each client's tendering process
- Monitor customer health and engagement metrics
- Conduct regular check-ins and progress reviews
- Create action plans for at-risk accounts to ensure retention
Requirements:
- Experience in customer success or account management
- Fluent in Dutch and English, spoken and written
- Confidence in conducting trainings and demos
- Familiarity with CRM tools like HubSpot
- Strong organizational skills for independent work
Drive client success and platform value as you help elevate Brainial's customers in the Benelux region.
Customer Success Manager Benelux at Brainial employer: Brainial
At Brainial, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our hybrid working model allows you to balance your professional and personal life while collaborating with an international team of experts in Utrecht. With a strong focus on employee growth, competitive salaries, and unique benefits like a corporate gym and mental health programs, we empower our Customer Success Managers to thrive and make a meaningful impact for our clients in the Benelux region.
