At a Glance
- Tasks: Welcome patients, manage schedules, and support the clinical team in a fast-paced environment.
- Company: Fraser Valley Cataract & Laser, a leading ophthalmology clinic.
- Benefits: Full-time role with structured training and collaboration with top ophthalmologists.
- Other info: Dynamic role with opportunities for growth and learning in a supportive team.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: 2-3 years in a medical office preferred; strong customer service skills required.
The predicted salary is between 39600 - 48400 $ per year.
Medical Office Assistant (MOA)
Who We Are
Fraser Valley Cataract & Laser (FVCL) is a rapidly growing ophthalmology clinic specializing in advanced eye care and surgical procedures.
We serve a predominantly elderly patient population, so compassion, patience, and professionalism are at the heart of everything we do.
Our team of nationally recognized ophthalmologists provides MSP-covered exams and surgeries, private lens procedures, and LASIK.
The Opportunity
We are seeking a full-time Medical Office Assistant (MOA)to join our busy team.
This role is central to ensuring a smooth, professional, and patient-focused experience.
You will be the first point of contact for patients, handling reception, scheduling, referrals, and product sales, while also supporting the clinical team in a fast-paced environment.
Training & Locations
This is a multi-site position.
Training will take place at our Surrey clinic during the first three months.
After training, your weekly schedule will include Surrey and Coquitlam as needed.
Flexibility and willingness to travel are required.
Key Responsibilities
- Welcome, check-in, and check-out patients across cataract, refractive, cosmetic, and surgical services.
- Manage phones, voicemails, and patient reminders.
- Coordinate referrals, appointments, and medical records via Accuro EMR.
- Support surgery scheduling, kit preparation, consents, and patient instructions.
- Manage product sales, collect payments, and reconcile daily batches.
- Assist with inventory, paperwork, and maintaining clinic protocols.
- Keep reception and waiting areas clean and organized.
- Travel to other clinic locations as needed.
Essential Skills & Attributes
- Compassion and patience with elderly patients; ability to explain procedures clearly and respectfully.
- Strong customer service and interpersonal skills.
- Attention to detail and accuracy in patient records and scheduling.
- Ability to multitask and stay calm under pressure in a high-volume environment.
- Sales-oriented mindset with confidence in promoting clinic products and services.
- Team player who can also work independently with minimal supervision.
- Comfortable with medical software, Google Drive, spreadsheets, and communication tools.
- Ethical, professional, and committed to patient confidentiality.
What We're Looking For
- 2–3 years of experience in a medical office or high-volume clinic (preferred).
- Familiarity with referrals, scheduling, and medical workflows.
- Sales or product promotion experience is an asset.
- Ability to adapt quickly, problem-solve, and stay organized in a fast-paced setting.
What We Offer
- Full-time role in a collaborative, patient-focused team.
- Structured training
- Opportunity to support nationally recognized ophthalmologists.
- A dynamic role that combines administration, patient care, and sales.
Medical Office Assistant in Surrey employer: BragDeal Inc.
Fraser Valley Cataract & Laser (FVCL) is an exceptional employer that prioritizes a compassionate and professional work culture, making it an ideal place for Medical Office Assistants who are passionate about patient care. With structured training and opportunities to support nationally recognized ophthalmologists, employees can expect meaningful growth in their careers while working in a dynamic, collaborative environment across multiple clinic locations in Surrey and Coquitlam. The focus on teamwork and patient satisfaction ensures that every day brings rewarding experiences in a fast-paced setting.
