Repair Planner – North York in Toronto

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Collision Repair Planner serves as a central figure in the restoration process, coordinating safe and efficient vehicle repairs to pre-accident status. This role involves active collaboration with technical teams, clients, and insurance partners to establish precise repair strategies and completion schedules. Success in this position requires maintaining rigorous quality standards while ensuring a professional and positive customer experience within a high-volume operational environment. Key requirements include the ability to effectively prioritize and manage multiple tasks simultaneously while contributing to a collaborative and supportive team culture.

Key Job Responsibilities:

• Audits initial estimate and ensures compliance to Boyd Estimate Practice & Procedures.
• Conducts final repair plan meeting.
• Accurate diagnosis of the collision damage including structural and mechanical damage.
• Accurate diagnosis of refinishing operations.
• Communicates all customer requests and needs to appropriate team members.
• Assigns body technician(s) to specific jobs as required.
• Orders parts & arranges sublet repairs with vendors when required for each RO.
• Completes appraisals and supplements as required within 24 hours of delivery.
• Ensures proper work flow throughout the collision center with the production supervisor.
• Communicates clearly the repair process, and addresses all questions to ensure client’s confidence.
• Maintains at least a 40% GP on all appraisals.
• Maintains a 50% Repair vs. Replace on all appraisals.
• Adheres to all required Insurance procedures, guidelines and programs.
• Utilizes daily insurance programs & tools (Progi/ APU/ ARMS/ ALLDATA /Progi Sync).
• Works with the production supervisor on any repair related concerns or supplements.
• Communicates updates with customers and insurance claims adjusters as required.
• Communicates and negotiates with insurance claims appraisers and image desk staff.
• Ensures proper file documentation in Management Information Systems (MIS).
• Daily balancing and blueprinting of the appraisals in MIS for file closing.
• Manages all final quality inspections on each vehicle prior to delivery.

Minimum Education and/or Experience Required for the Job:

• High School Diploma or equivalent.
• A minimum of 2 years previous experience of a collision repair estimating or a similar role.
• Comprehensive knowledge of estimating software Audatex, Mitchell.
• I-Car Registered (Gold Class) or I-Car Registered (working towards Gold Class certification).

Required Knowledge, Skills, & Abilities:

• Communicates effectively, both verbally and in writing.
• Strong attention to detail and a high degree of accuracy.
• Ability to interpret work scope from vehicle estimates or work orders.
• Comprehensive knowledge of vehicle repair practices.
• Customer Service Oriented and strong organizational skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.