Auto Body Estimator – Langley in Surrey

At Boyd Autobody & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you’re looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities:

• Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT).
• Uphold Boyd’s Core Values: Own it, Win as one, Look ahead.
• Consistently demonstrates actions and behaviors supporting our “10 Promise”.
• Creating estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures.

Minimum Education and/or Experience Required for the Job:

• High School Diploma or equivalent.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.

Required Knowledge, Skills, & Abilities:

• Scheduling Tool: Progi Calendar, Google Calendars.
• Management information Systems: ASE.
• Rental Management: ASE.
• Basic Knowledge: Mitchell, Audatex, Alldata, APU, Progi, Car-Part.

Other Requirements:

• Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure.