Train collision repair teams on WOW processes, business controls, and customer service standards across Western Canada. Travel one week monthly.
Boyd Autobody & Glass seeks a Process Trainer supporting repair facilities across Western and Central Canada. You will train Customer Service Representatives and Parts Personnel, explain shop efficiencies, and coach administrative processes. The position works with General Managers and Market Managers to improve performance and implementation.
Key Responsibilities:
- Ensure consistent execution of the WOW Operating Way
- Train customer service and parts personnel on WOW processes
- Develop oversight, training, and coaching plans with managers
- Prepare audits and present performance information to leadership
- Support file closing compliance and DRP billing requirements
Requirements:
- Post-secondary education or equivalent
- Two years of collision repair or similar experience
- Knowledge of MIS, DOMO, and Boyd University Training
- Understanding of Insurance Direct Repair Programs
- Valid driver's license and willingness to travel
Apply process training, collision repair knowledge, and business controls expertise while supporting Boyd facilities and leadership across Western Canada.
Collision Repair Process Trainer in Ottawa employer: Boyd Group
Assured Automotive is an excellent employer for those seeking a rewarding role as an Auto Body Detailer, offering competitive pay and comprehensive benefits in a dynamic, high-volume environment. Our work culture emphasizes teamwork, quality, and customer satisfaction, providing ample opportunities for employee growth and development while maintaining a safe and clean workspace. Join us to be part of a dedicated team that values your contributions and fosters a supportive atmosphere.
