Customer service and repair coordination define this Assured Automotive opportunity. Support collision customers through phone, in-person, and email interactions.
As a Customer Service Representative, you will manage customer and insurance partner relationships while supporting repair facility administration. The work includes appointment scheduling, insurance assignment processing, repair documentation, and communication records. You will also manage car rental information and apply continuous learning to support quality and positive NPS.
Key Responsibilities:
- Provide friendly service by phone, in person, and email
- Schedule vehicle repair appointments using the repair management system
- Process insurance assignments promptly
- Prepare repair orders with proper documentation
- Record customer and insurance communications using ASE
Requirements:
- High School Diploma
- Minimum one year of customer service experience
- Automotive industry experience ideally preferred
- Strong Google platform and Microsoft Office knowledge
- Valid driver's license required
Bring accurate communication, customer service, and collision repair coordination skills to Assured Automotive's repair facility team.
Collision Repair Customer Service Representative employer: Boyd Group Services
Assured Automotive is an exceptional employer that prioritizes the growth and well-being of its employees in Kingston. With a commitment to providing comprehensive benefits, ongoing training, and a professional atmosphere, we empower our General Managers to lead dynamic teams while ensuring exceptional customer experiences. Join us to take advantage of competitive compensation, RRSP matching, and clear career advancement opportunities in a supportive and inclusive environment.
