Branch Manager in Kelowna

BOXX Modular (Canada) rents, leases and sells temporary and permanent modular buildings, including standard buildings ready for immediate delivery and custom-designed solutions. We work with our customers to design and deliver customized solutions, and provide additional services such as delivery and installation, furniture rentals and other add-ons. We offer a career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast pace and challenging environment.

The Branch Manager is responsible for the overall leadership and performance of the branch, ensuring the business delivers against its financial, operational, sales, customer, asset, and people objectives. The Branch Manager leads day-to-day branch operations, drives sales growth and profitability, develops and maintains strong customer relationships, manages fleet and financial performance, and builds and coaches a high-performing team. The role is accountable for ensuring the branch operates safely, efficiently, and in alignment with BOXX Modular's policies, standards, and business objectives.

The Branch Manager works collaboratively with regional leadership and functional partners to identify growth opportunities, optimize fleet utilization, deliver a consistent customer experience, and achieve branch revenue and profitability targets.

The ideal candidate is a results-driven leader with strong sales, operational, financial, customer, and people management experience.

Duties and Responsibilities:

• Business Development
  • Develop and execute the branch business plan and sales strategy in alignment with Company revenue, profitability, and growth objectives.
  • Assign sales territories, establish sales goals, and provide direction and coaching to the sales team.
  • Identify and develop new market and customer opportunities while strengthening relationships with existing customers.
  • Lead and support sales representatives in developing opportunities, proposals, presentations, pricing, and customer solutions.
  • Support significant bids, RFPs, contract negotiations, and customer presentations as required.
  • Maintain relationships with key customers and ensure a high level of customer satisfaction.
  • Monitor sales pipeline, activity, conversion, revenue, margin, and other key sales performance indicators.
  • Ensure customer, opportunity, pricing, quote, contract, and sales activity information accurately and consistently maintained within the Company's CRM.
  • Identify competitive threats, market trends, and emerging opportunities and communicate relevant market intelligence to regional leadership.
  • Partner with Marketing and other functions to support local business development initiatives, trade shows, customer events, and market development activities.
  • Provide timely feedback to regional leadership regarding sales performance, opportunities, risks, and market conditions.
• Operational & Fleet Management
  • Provide overall leadership and oversight of branch operations, including the service center, yard, and storage locations.
  • Ensure effective coordination between Sales, Service, Administration, and Operations to support successful customer and project delivery.
  • Manage branch inventory and fleet assets, including asset utilization, condition, maintenance, refurbishment, and required documentation.
  • Monitor fleet requirements and identify opportunities to improve asset utilization and performance.
  • Support quarterly and annual CAPEX planning and submissions in collaboration with regional leadership.
  • Maintain effective relationships with key vendors and suppliers.
  • Ensure branch facilities, equipment, inventory, and Company assets are appropriately maintained and managed.
  • Drive operational excellence and continuous improvement across branch activities.
• Financial Management & Reporting
  • Develop and manage branch operating budgets and forecasts, including revenue and expenses.
  • Deliver branch revenue, profitability, utilization, and other established financial and operational targets.
  • Monitor branch financial performance, identify variances, and implement appropriate corrective actions.
  • Control branch expenses in alignment with approved budgets and business requirements.
  • Ensure weekly, monthly, and quarterly reporting requirements are completed accurately and on time.
  • Oversee branch billing, leasing, accounts payable, credit approval, and accounts receivable processes as applicable.
  • Support the development of accurate and competitive pricing within the market.
  • Provide timely reporting and insight to regional leadership regarding branch financial and operational performance.
• Leadership & Talent Development
  • Lead, coach, develop, and retain a high-performing branch team.
  • Establish clear roles, responsibilities, goals, and performance expectations for employees.
  • Provide regular feedback and coaching and address performance or behavioral concerns in a timely manner.
  • Identify employee training and development needs and support appropriate development opportunities.
  • Delegate responsibility appropriately while maintaining clear accountability and follow-up.
  • Partner with Human Resources and Recruitment on workforce planning, recruitment, onboarding, performance management, and employee development.
  • Foster a collaborative, accountable, customer-focused, and high-performance culture aligned with BOXX Modular's values.
  • Lead by example through integrity, accountability, communication, professionalism, and commitment to Company expectations.
• Health, Safety & Compliance
  • Champion BOXX Modular's Health, Safety & Environment program and promote a strong culture of safety within the branch.
  • Ensure employees comply with applicable health and safety requirements, Company policies, procedures, and regulatory requirements.
  • Ensure operational and fleet activities are performed in accordance with applicable transportation, environmental, integrity, and safety requirements.
  • Identify operational and safety risks and ensure appropriate corrective actions are taken.
  • Promote accountability for safe work practices across employees, contractors, vendors, and branch operations.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Sales, Marketing, Operations Management, or a related field is preferred. An equivalent combination of education and relevant experience will be considered.
• 8+ years of progressive experience in sales, operations, rentals, or a related customer-focused industry, preferably within B2B rentals, modular space solutions, construction, or an asset-intensive environment.
• 5+ years of progressive leadership experience with responsibility for developing and managing teams.
• Working knowledge of Salesforce and NetSuite is considered an asset.
• Demonstrated experience managing sales performance, operations, budgets, forecasting, and financial results.
• Proven ability to develop customer relationships, identify business opportunities, and support revenue and profitability growth.
• Experience managing fleet, inventory, facilities, or other business assets is considered an asset.
• Demonstrated ability to lead through change, establish accountability, and develop high-performing teams.
• Valid driver's license.

BOXX Modular (Canada) is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

We are an Equal Opportunity Employer. Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.