Deliver excellent member experiences at BVCU through accurate banking transactions, strong customer service, and thoughtful product referrals in an on-site branch setting.
The Member Experience Team supports daily banking needs while creating positive first impressions. You will engage members, identify needs, recommend BVCU products and services, and maintain confidential information. Strong organization, communication, and time management support consistent service.
Key Responsibilities:
- Complete account openings, daily banking, and account maintenance
- Identify cross-selling and referral opportunities for members
- Recommend products and services based on member needs
- Process cash and non-cash transactions and balance daily
- Support branch opening, closing, records, and internal auditing
Requirements:
- Grade 12 diploma or equivalent
- Superior customer service skills and previous sales experience
- Excellent verbal and written communication skills
- Microsoft Office proficiency and cash handling experience preferred
- Discretion with confidential information and strong attention to detail
Bring banking accuracy, member-focused service, and referral skills to BVCU's on-site Member Experience Team.
BVCU Member Experience Representative in Airdrie employer: Bow Valley Credit Union
Bow Valley Credit Union is an exceptional employer that fosters a collaborative and inclusive work culture, prioritizing employee engagement and community connection. With a commitment to professional growth, employees benefit from opportunities to participate in meaningful projects and events that enhance both personal and organizational development. Located in Cochrane, Alberta, BVCU offers a supportive environment where your contributions directly impact the community and align with our cooperative values.
