Support healthcare providers as a Customer Support Specialist at Boston Scientific in Ottawa, using order processing and customer service skills. This hybrid role requires office attendance at least three days weekly.
As a one-year contract Customer Support Specialist, you will process customer orders, answer enquiries, and resolve access barriers. The work includes email, phone, order tracking, Microsoft Office, and collaboration with Sales teams. You will anticipate customer needs while representing Boston Scientific values.
Key Responsibilities:
- Process orders from customer and Sales team emails
- Respond to calls, enquiries, issues, and complaints
- Transcribe ordering information into tracking applications
- Coordinate cancellations, credits, follow-ups, and escalations
- Complete reports, filing, verifications, training, and recertifications
Requirements:
- Technical or bachelor's degree in Business Administration or related field
- At least one year of customer service or operations experience
- Proficiency with Microsoft Outlook, Excel, and Word
- Medical device or healthcare experience preferred
- Knowledge of SAP desired
Apply customer service, order processing, and communication skills while supporting Boston Scientific healthcare customers from Ottawa.
Customer Support Specialist Ottawa employer: Boston Scientific
Boston Scientific is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals passionate about advancing medical technology. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills through various training programs and leadership opportunities. Located in a vibrant area, employees benefit from a dynamic environment that supports both personal and professional fulfillment while contributing to meaningful healthcare solutions.
