At a Glance
- Tasks: Support healthcare providers by processing orders and resolving customer enquiries.
- Company: Join Boston Scientific, a leader in medical technology, in Ottawa.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Degree in Business Administration or related field and customer service experience.
The predicted salary is between 40500 - 49500 $ per year.
Support healthcare providers as a Customer Support Specialist at Boston Scientific in Ottawa, using order processing and customer service skills.
This hybrid role requires office attendance at least three days weekly.
As a one-year contract Customer Support Specialist, you will process customer orders, answer enquiries, and resolve access barriers.
The work includes email, phone, order tracking, Microsoft Office, and collaboration with Sales teams.
You will anticipate customer needs while representing Boston Scientific values.
Key Responsibilities
- Process orders from customer and Sales team emails
- Respond to calls, enquiries, issues, and complaints
- Transcribe ordering information into tracking applications
- Coordinate cancellations, credits, follow-ups, and escalations
- Complete reports, filing, verifications, training, and recertifications
Requirements
- Technical or bachelor's degree in Business Administration or related field
- At least one year of customer service or operations experience
- Proficiency with Microsoft Outlook, Excel, and Word
- Medical device or healthcare experience preferred
- Knowledge of SAP desired
Apply customer service, order processing, and communication skills while supporting Boston Scientific healthcare customers from Ottawa.
Customer Support Specialist – Ottawa employer: Boston Scientific Corporation
At Boston Scientific, employees are part of a diverse and high-performing team that tackles significant challenges in the healthcare industry. The company emphasizes innovation and collaboration, providing access to the latest tools and training to support career advancement. Employees are encouraged to grow and develop their skills in a supportive environment, regardless of their ambitions.
Contact Details:
Boston Scientific Corporation Recruitment Team
