At a Glance
- Tasks: Lead and manage the service department to enhance customer satisfaction and business performance.
- Company: Join Bosch Truck Group, a top-rated dealership with 50 years of excellence.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Other info: Embrace a culture of collaboration and continuous learning.
- Why this job: Make a real impact in a dynamic team while driving service excellence.
- Qualifications: Experience in management and mechanics, with strong customer service skills.
The predicted salary is between 63000 - 77000 $ per year.
Company Overview
Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award-winning dealership with locations in Alberta and British Columbia. For 50 years, we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional quality and service, aiming to be the leading provider of commercial trucks by setting the industry standard for reliability, safety, and customer satisfaction. We have an exciting Service Manager opportunity in our Kamloops dealership.
The Service Manager’s main responsibility is to proactively develop and manage the service department business and operations in a way that maximizes customer and employee satisfaction, as well as positively contributes to the business performance and overall company profitability.
Service Department Management
- Set routines for planning and following up on meetings
- Carry out pulse meetings
- Verify there is an efficient flow of authorized work in the service shop, ensuring quality and documentation
- Develop, implement, and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the service department
- Monitor the ongoing condition of service shop tools and equipment, arranging purchase, repair, and calibration
- Monitor Dedicated Customer Service and Digital Dealer adoption and utilization, addressing any deviations
- Monitor and handle deviations, initiate proper actions and escalations
- Coordinate with the parts department to ensure parts availability, ensure service exchange and warranty parts procedures are adhered to
- Manage the service department facilities
- Create and manage schedules and shifts
Service Department Customer Relations / Sales
- Build and maintain the right level of relationships with customer representatives
- Monitor the department’s processing of complaints and process major or complicated complaints
- Assist service department personnel and customers regarding technical issues
- Participate in meetings with key customers when required
Service Department Follow Up Results
- Manage and analyze the service department’s running costs and expenses budget
- Regularly follow up on service business and financial results
- Set, monitor, maintain, and follow up on KPIs
- Ensure compliance for all applicable licenses for the service department, including any renewals and/or emerging license and certifications required
- Analyze current standards to identify and present opportunities for improvement of the service department
- Proactively initiate improvement activities, ensuring conditions are in place to achieve departmental goals
- Review warranty performance and financial impacts, addressing any procedural or training opportunities.
Service Department Leadership
- Protect the employee’s and company’s reputation by keeping information confidential
- Nurture a culture where diverse perspectives are welcomed, collaboration is encouraged, responsibility is shared, and continuous learning is the norm
- Facilitate and encourage team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example.
- Contribute to the business goals by accomplishing related results and participating in projects as needed.
Qualifications
- Proven dealership experience in a management role.
- Strong mechanic experience with comprehensive mechanical knowledge.
- Excellent customer service skills.
- Ability to lead a team effectively.
- Experience in truck repair and maintenance.
- Skills in upselling and sales are advantageous.
- Basic cash handling skills are preferred but not essential.
Service Manager in Kelowna employer: Bosch Truck Group / Bosch Idealease
At Idealease, we pride ourselves on being an exceptional employer that values growth, teamwork, and customer satisfaction. Our dynamic work culture fosters collaboration and innovation, providing ample opportunities for professional development and career advancement. Located in a vibrant community, we offer competitive benefits and a supportive environment where your contributions directly impact our success.
Contact Details:
Bosch Truck Group / Bosch Idealease Recruitment Team
