Lead the Alarm Monitoring Centers as the Monitoring Operations Manager with Bosch Building Technologies in Ottawa, ON. Oversee personnel development and optimize operations for superior service.
In this managerial role, you will supervise daily operations across Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers in Ottawa. You'll implement operational plans, control costs, and ensure quality standards are met. A strong focus on team growth and leadership development is key to maximizing efficiency and meeting KPIs.
Key Responsibilities:
- Interview and hire staff for monitoring centers
- Implement and oversee operational quality plans
- Coordinate with the technical team for maintenance needs
- Conduct performance reviews aligned with company goals
- Build a cohesive team for 24-hour monitoring support
Requirements:
- Minimum 5 years' management experience
- Strong leadership and supervisory skills
- Technical proficiency in call center operations
- Effective time management capabilities
- Excellent written and verbal communication skills
Elevate your leadership career in the security sector with Bosch Building Technologies and make a significant impact in Ottawa.
Monitoring Operations Manager in Ottawa employer: Bosch Building Technologies
Bosch Building Technologies is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Sales Executives in Integrated Security Solutions. With a strong commitment to employee growth and development, Bosch offers extensive training programs and opportunities to engage with cutting-edge technologies in a dynamic industry. Located in a vibrant area, employees benefit from a supportive environment that encourages professional advancement while contributing to meaningful projects that enhance client satisfaction.
Contact Details:
Bosch Building Technologies Recruitment Team
