Elevate customer satisfaction as the Leader of Customer Experience at Bombardier's SOS Shop in Saint-Laurent. Drive strategic initiatives and manage a talented team dedicated to excellence.
This role reports directly to the SOS Shop director and requires expertise in program management and customer relations. You'll lead a team focused on delivering critical parts to manufacturing sites and ensuring customer satisfaction. The position emphasizes continuous improvement and strong leadership while handling HR responsibilities and financial forecasting.
Key Responsibilities:
- Lead a team to deliver critical parts efficiently
- Develop long-term strategy for Defense division growth
- Supervise invoicing and account management
- Coordinate priorities with internal functions
- Coach team for talent development and satisfaction
Requirements:
- Bachelor's degree in business or engineering
- Minimum of ten years in program management
- Mastery in customer satisfaction initiatives
- Bilingual in English and French
- Strong leadership and communication skills
Use your management skills to foster excellence and customer engagement in Bombardier's aerospace environment.
Leader, Customer Experience at Bombardier in Saint-Laurent employer: Bombardier
At Bombardier, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to influence cutting-edge aerospace technology, all while ensuring the highest safety standards for our global clients. Join us in shaping the future of aviation and enjoy the unique advantage of working with a leader in the industry, where your contributions truly matter.
