At a Glance
- Tasks: Support VIP users with IT issues and ensure smooth tech setups for events.
- Company: Join Bombardier, a leader in aerospace innovation and excellence.
- Benefits: Enjoy competitive salary, comprehensive insurance, and flexible work options.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team that shapes the future of aviation technology.
- Qualifications: Degree in IT or relevant experience; strong problem-solving and communication skills.
The predicted salary is between 67500 - 82500 $ per year.
- IT Support Specialist - Events & VIP Users
- Working at Bombardier
- Events
- Hiring
Language Sign in Employee Login IT Support Specialist - Events & VIP Users Job Description Job Alerts Link
- Posting
- Start
- Date: 9/24/26 Requisition ID: 15728 Dorval, QC, CAN, H4S 1Y9
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries.
We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level.
Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond.
By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (Dental, medical, life insurance, disability, and more)
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
What are your contributions to the team?
- Support the VIP/Gold users on day-to-day IT issues, being a primary point of contact to resolve IT issues in real time.
- Provide support on technology platforms like Microsoft, Adobe, Intune, MECM and Apple.
- Collect all essential technical information pertaining to issues, analyze, troubleshoot, and escalated to an SDM/Manager when necessary.
- Be responsible for diagnosing and repairing EUC issues, installing, and configuring hardware and software as required and ensuring optimal performance.
- Be responsible to support IT events and enable necessary IT setup as required by business.
- Proactively reach out to different business support teams for effective collaboration on IT events.
- Complete all VIP/Gold incident and requests within agreed SLA.
How to thrive in this role?
- You have a degree or diploma in a relevant field of Information Technology or relevant experience
- You have 8-10 years’ work experience in providing VIP/Gold technical support.
- You have good understanding of ITIL and Service Now platform.
- You have relevant experience in supporting IT events.
- You have excellent communication skills in both French and English.
- You have excellent customer service skills with a key focus on helping end users.
- You have strong problem-solving skills and adaptability to learn quickly in a changing environment.
- You have good interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community.
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position.
We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
- Job
- IT Support Specialist - Events & VIP Users
- Primary Location
- Administrative Centre (CA)
- Organization
- Aerospace Canada
- Shift
- Day job
- Employee Status
- Regular
- Requisition
- 15728 IT Support Specialist - Events & VIP Users
- #J-18808-Ljbffr
IT Support Specialist employer: Bombardier
At Bombardier, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to influence cutting-edge aerospace technology, all while ensuring the highest safety standards for our global clients. Join us in shaping the future of aviation and enjoy the unique advantage of working with a leader in the industry, where your contributions truly matter.
