At a Glance
- Tasks: Drive customer retention for BMW and MINI through analytics and collaboration.
- Company: Join a leading automotive brand with a focus on innovation and customer loyalty.
- Benefits: Competitive salary, travel opportunities, and professional growth in the automotive industry.
- Other info: Dynamic role with opportunities to lead and innovate in customer service.
- Why this job: Make a real impact on customer loyalty and service excellence at BMW and MINI.
- Qualifications: Automotive or business degree with five years of relevant experience.
The predicted salary is between 51750 - 63250 $ per year.
Drive automotive customer retention for BMW and MINI in Richmond Hill through analytics, service programs, and retailer collaboration across Canada.
As a Senior Service Retention Specialist, you will develop strategies that foster loyalty and growth within BMW Group Canada's service business.
The role connects CRM, Marketing, Retailers, Sales, Pre-Owned, IT, and regional teams to create targeted opportunities.
You will guide Service Inclusive, Value Service Packages, and customer conversion initiatives.
Key Responsibilities
- Develop customer retention programs for BMW and MINI service
- Analyze segmentation, teleservice, and service opportunity data
- Coordinate targeted offers across departments and Retailers
- Lead active customer conversion and retailer support initiatives
- Report monthly KPIs to senior management and AG colleagues
Requirements
- College automotive degree or university business or management degree
- Minimum five years of relevant experience, preferably automotive
- Superior analytical and project management skills
- Strong automotive technical, selling, and relationship-building knowledge
- Microsoft Excel and SAP proficiency with worldwide travel ability
Apply your automotive analytics, stakeholder leadership, and service program expertise to strengthen BMW and MINI customer retention.
Senior Automotive Service Retention Specialist in Richmond Hill employer: BMW Group
At BMW of North America, we pride ourselves on being an exceptional employer that fosters a culture of responsibility, appreciation, and transparency. As a Technical Instructor/Developer in Ontario, CA, you will not only enjoy competitive benefits like medical, dental, and vision insurance, but also generous PTO and a supportive work environment that encourages professional growth and innovation. Join us to inspire others with your passion for automotive technology while enjoying the unique advantages of working for a leading brand in the industry.
