Operations Specialist in Toronto

This role is part of Production Support. The Application Support Analyst is responsible for ensuring the stability, availability, and operational effectiveness of the Finance platform. The role supports critical regulatory reporting processes through proactive monitoring, incident management, batch processing oversight, data quality validation, release support, and stakeholder communication.

The analyst will collaborate with Development, DBA, Infrastructure, Cloud, and Business teams to maintain production stability, meet regulatory reporting timelines, and ensure compliance with operational and audit requirements.

• Works with development teams to build solutions that use enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance.
• Possesses strong technical and/or business functional knowledge of systems, timing, and dependencies.
• Conducts independent analysis and assessment to resolve strategic issues.
• Monitors and tracks performance and addresses any issues.
• Breaks down strategic problems, analyses data and information to provide insights and recommendations.
• Leads/Conducts incident recovery and detailed root cause analysis.
• Deploys manual code to production environment.
• Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis.
• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance.
• Proactively monitors system performance and identifies operational improvements.
• Supports deployment activities, managing implementation issues to resolution.
• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
• Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
• Provides inbound call assistance to end-users for application, technical, and leveraging the knowledge base and/or run books available.
• Collaborates and engages with the appropriate areas across the bank.
• Develops or helps to develop the knowledge assets required for the operation.
• Promotes adherence to standards and industry best practices.
• Identifies opportunities to strengthen the operational capability.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

Qualifications:

• Typically, 4+ years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Preferred Qualifications:

• Knowledge of Finance, Risk, or Banking applications.
• Experience with cloud technology, AWS services including S3, Glue, MWAA/Airflow, and Redshift.
• Workflow orchestration tools such as Airflow.
• Batch processing and ETL monitoring.
• Incident Management tools (ServiceNow, Jira).
• Knowledge of Power BI is an added advantage.