At a Glance
- Tasks: Shape BMO’s value-added services strategy and drive meaningful banking experiences.
- Company: Join a leading financial institution focused on innovation and customer satisfaction.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and strategic partnerships.
- Why this job: Make a real impact by defining the future of personal banking and enhancing customer experiences.
- Qualifications: MBA and 10+ years in strategy or customer experience with strong leadership skills.
The predicted salary is between 148500 - 181500 $ per year.
Shape BMO’s value-added services strategy through customer insights, product development, and partnerships at 33 Dundas Street West. Drive meaningful banking experiences. As Director, Value Added Services and Beyond Banking, you will define Personal Banking’s value proposition and multi-year roadmap. The mandate spans goals, protection, financial education, digital experiences, partnerships, and beyond banking benefits. You will guide capabilities including My Financial Progress, Credit Coach, SmartProgress, Zogo, and the Beyond Banking Benefits ecosystem.
Key Responsibilities:
- Define Personal Banking’s value proposition and multi-year roadmap
- Develop business cases, investment recommendations, and success metrics
- Scale My Financial Progress and goal-based tools
- Drive digital adoption, engagement, and customer relationship depth
- Negotiate strategic partnerships and manage vendor performance
Requirements:
- Undergraduate degree and MBA from a top tier school
- 10+ years in strategy, product, partnerships, or customer experience
- Experience launching new propositions from concept to scale
- Strong commercial acumen and partnership negotiation skills
- Executive communication and cross-functional leadership experience
Lead BMO’s value-added services portfolio by combining strategy, customer insight, commercial judgment, and disciplined execution.
Director Value Added Services Strategy in Toronto employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
