Lead significant changes in Business Banking with BMO's Director role. Drive digital client experiences and service enhancements while working in a hybrid model.
As the Director of Business Transformation, you will guide the Business Banking Self-Serve Onboarding & Servicing Journey, collaborating closely with Digital and Technology teams. Your focus will be on streamlining processes to elevate client experience and achieve digital adoption goals. This role requires proven leadership in operational excellence and a deep understanding of digital journey optimization.
Key Responsibilities:
- Lead development of the journey roadmap for Business Banking
- Enhance digital onboarding and self-service adoption metrics
- Drive cross-functional alignment to ensure effective process design
- Track journey performance metrics and recommend improvements
- Coach and develop high-performing teams focused on strategy
Requirements:
- 9+ years in business transformation, digital enablement
- Strong leadership in collaborative business-product environments
- Expertise in digital client experiences and process simplification
- Proven track record in data-driven decision-making
- Ability to thrive in ambiguity and lead complex initiatives
Transform BMO's client interactions through insightful leadership and innovative process enhancements in this strategic role.
Director of Business Transformation at BMO in Toronto employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
