At a Glance
- Tasks: Help clients manage payments and build strong relationships through effective communication.
- Company: Join BMO, a leading financial institution with a focus on customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a supportive environment.
- Other info: Dynamic team atmosphere with a focus on client satisfaction and career advancement.
- Why this job: Make a difference by helping clients while developing your bilingual skills.
- Qualifications: 3-5 years in collections, bilingual in English and French, strong analytical skills.
The predicted salary is between 47250 - 57750 $ per year.
Join BMO as a Bilingual Pre-Delinquency Call Center Specialist focusing on effective client communication and collections.
This evening role emphasizes sales and service in both English and French.
This position is ideal for candidates who thrive on providing excellent customer service while handling delinquent accounts.
Collaborate with clients to develop payment plans and maintain strong relationships through effective communication.
You will enhance the client experience by executing loss mitigation strategies.
Key Responsibilities
- Collaborate on delinquent account evaluations
- Deliver tailored payment solutions to clients
- Build lasting client relationships through trust
- Attend to complicated customer inquiries promptly
- Facilitate transactions and maintain communication
Requirements
- 3-5 years of relevant industry experience
- In-depth knowledge of Consumer Collections
- Bilingual communication skills mandatory
- Strong analytical and negotiation abilities
- Familiarity with BMO's products and services
Contribute your expertise in bilingual customer interactions to support BMO's objectives in collections and client satisfaction.
Bilingual Collections Specialist in Québec employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
