At a Glance
- Tasks: Handle fraud calls and investigate financial crime remotely for BMO customers.
- Company: Join BMO Virtual Connect, a leader in banking and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on collaboration and customer care.
- Why this job: Make a difference by protecting customers from fraud while using your bilingual skills.
- Qualifications: Fluent in French and English with strong analytical and problem-solving abilities.
The predicted salary is between 45000 - 55000 $ per year.
Support BMO customers remotely from Quebec by handling fraud calls and applying bilingual French-English communication skills to financial crime investigations.
As a Bilingual Fraud Specialist with BMO Virtual Connect, you will evaluate, document, manage, and escalate potential threats.
The work combines inbound customer calls, fraud investigation, evidence collection, case documentation, data analysis, and regulatory awareness.
Strong French and English communication is required.
Key Responsibilities
- Take inbound customer calls concerning suspected fraudulent activity
- Investigate, assess, decide, document, and report fraud-related activity
- Monitor detection systems, tools, reports, and manual reviews
- Collect evidence for incident reports and loss prevention
- Prepare regular and ad-hoc reports and dashboards
Requirements
- Strong verbal and written French and English skills
- Knowledge of financial crime risks and regulatory requirements
- Knowledge of banking products, services, processes, and organization
- Good organization, collaboration, and team skills
- Good analytical and problem-solving skills
Apply bilingual communication, investigation, documentation, and analysis skills to protect BMO customers through fraud risk management.
Bilingual Fraud Investigation Specialist in Québec employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
