At a Glance
- Tasks: Lead AI operations to enhance contact centre performance and deliver measurable business value.
- Company: Join BMO, a leader in banking innovation and technology.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and excellence.
- Why this job: Shape the future of AI in customer service and make a real impact.
- Qualifications: Experience in AI operations, analytics, and stakeholder management.
The predicted salary is between 135000 - 165000 $ per year.
BMO is seeking a Manager - AI Operations to lead monitoring, optimization and governance of AI-enabled capabilities within the Virtual Connect contact centre, including Amazon Connect analytics and IVR. You will work with product, technology, analytics and risk to deliver measurable business value and ensure enterprise standards.
The role involves partnering with stakeholders to interpret results, manage risk, and develop communications for leadership while building plans for AI operations.
AI Operations Lead for Contact Center Excellence in Québec employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
