BMO seeks a Conversational AI Specialist to lead discovery and development of AI experiences for the Virtual Connect contact centre, including Natural Language IVR. The role partners with technology, analytics, design, risk and business leaders to deliver enterprise-grade solutions.
Ideal candidates have 5–7 years in the field, a post-secondary degree, and strong communication, collaboration and data-driven decision-making skills.
Enterprise IVR & Conversational AI Lead in Ottawa employer: BMO
BMO Financial Group is an exceptional employer, offering a dynamic work environment in the heart of Toronto where legal professionals can thrive. With a strong commitment to employee growth, BMO provides extensive training, mentorship, and opportunities for career advancement, all while fostering a culture of diversity and inclusion. Employees enjoy a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans, making it a rewarding place to build a meaningful career.
